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In progressBy Gantavya Singh Shekhawat · Zlash Research

State of Indian D2C Returns 2026

What the report covers

  • Top-30 retailer return-window matrix
  • Refund-time SLA distribution by payment method
  • Category exclusion rate (apparel, electronics, beauty, grocery)
  • India vs global comparison (Amazon US, ASOS UK, Zalando EU)
  • Policy gaps and recommendations

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Topics

  • e-commerce returns
  • refund policy
  • D2C India
  • consumer protection

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Zlash Research publishes original data on Indian commerce. Reports are independent and not sponsored. Methodology disclosed in every release.