How to track your Croma order

Step-by-step

Open croma.com or the Croma app and sign in.
Go to My Account → My Orders.
Select the order for status and courier details; large appliances also show the installation booking.
Track third-party courier shipments with the listed tracking ID on the courier’s site.

Large appliances are two events: delivery, then brand/Croma installation. Keep the box sealed until the installer visit — opening it yourself voids return claims.

What each status means

Ordered / Confirmed
Payment (or COD) accepted; the seller has the order but nothing has shipped yet.
Packed
The item is boxed and a courier AWB (airway bill number) has usually been generated.
Shipped / In transit
The parcel is moving between courier hubs. Multi-day gaps between scans are normal on long lanes.
Out for delivery
On a delivery vehicle in your area — most Indian couriers attempt between 9am and 9pm.
Delivered
Marked handed over. If you did not receive it, dispute the same day — false-delivery windows are short.
RTO / Returned to origin
Delivery failed (address, repeated attempts, refusal) and the parcel is heading back to the seller; prepaid orders get refunded after it reaches origin.

Who delivers Croma orders

Shipments commonly move via Delhivery, Blue Dart, Croma’s appliance delivery network. The courier named on your order page is authoritative — partners vary by pincode, seller and product size.

Frequently asked questions

How do I track Croma large-appliance delivery and installation?: The order page shows the delivery leg like any parcel; installation is booked separately after delivery (by Croma or the brand). Don’t unbox before the technician arrives — the return policy requires it.
Why does my Croma order show shipped but no courier movement?: The AWB activates at the courier’s first hub scan, which can trail the "shipped" status by a day. If nothing moves for 48 hours, raise it from the order page.
Can I pick up a Croma order from a store instead?: Croma offers store pickup on eligible items at checkout — if you chose delivery, switching after dispatch isn’t supported.

Track every order in one place.

Zlash One reads your Croma confirmation and shipping emails automatically and builds a single live timeline per order — across every store you shop at. No more juggling apps to find one parcel.

See how Zlash One works →

Step-by-step

Open croma.com or the Croma app and sign in.

Go to My Account → My Orders.

Select the order for status and courier details; large appliances also show the installation booking.

Track third-party courier shipments with the listed tracking ID on the courier’s site.

Large appliances are two events: delivery, then brand/Croma installation. Keep the box sealed until the installer visit — opening it yourself voids return claims.

What each status means

Ordered / Confirmed

Payment (or COD) accepted; the seller has the order but nothing has shipped yet.

Packed

The item is boxed and a courier AWB (airway bill number) has usually been generated.

Shipped / In transit

The parcel is moving between courier hubs. Multi-day gaps between scans are normal on long lanes.

Out for delivery

On a delivery vehicle in your area — most Indian couriers attempt between 9am and 9pm.

Delivered

Marked handed over. If you did not receive it, dispute the same day — false-delivery windows are short.

RTO / Returned to origin

Delivery failed (address, repeated attempts, refusal) and the parcel is heading back to the seller; prepaid orders get refunded after it reaches origin.

Frequently asked questions

How do I track Croma large-appliance delivery and installation?

The order page shows the delivery leg like any parcel; installation is booked separately after delivery (by Croma or the brand). Don’t unbox before the technician arrives — the return policy requires it.

Why does my Croma order show shipped but no courier movement?

The AWB activates at the courier’s first hub scan, which can trail the "shipped" status by a day. If nothing moves for 48 hours, raise it from the order page.

Can I pick up a Croma order from a store instead?

Croma offers store pickup on eligible items at checkout — if you chose delivery, switching after dispatch isn’t supported.