How to track your Lenskart order

Step-by-step

Open the Lenskart app or lenskart.com and sign in.
Go to My Orders from the account menu.
Select the order — prescription glasses show a lens-fitting stage before dispatch.
Track the dispatched parcel via the courier ID on the order page.

Prescription eyewear has a manufacturing stage ("lenses being fitted") before shipping — the tracking quiet period there is expected, not a delay.

What each status means

Ordered / Confirmed
Payment (or COD) accepted; the seller has the order but nothing has shipped yet.
Packed
The item is boxed and a courier AWB (airway bill number) has usually been generated.
Shipped / In transit
The parcel is moving between courier hubs. Multi-day gaps between scans are normal on long lanes.
Out for delivery
On a delivery vehicle in your area — most Indian couriers attempt between 9am and 9pm.
Delivered
Marked handed over. If you did not receive it, dispute the same day — false-delivery windows are short.
RTO / Returned to origin
Delivery failed (address, repeated attempts, refusal) and the parcel is heading back to the seller; prepaid orders get refunded after it reaches origin.

Who delivers Lenskart orders

Shipments commonly move via Delhivery, Blue Dart, XpressBees. The courier named on your order page is authoritative — partners vary by pincode, seller and product size.

Frequently asked questions

Why is my Lenskart order still "processing"?: Prescription lenses are cut and fitted before dispatch — that manufacturing stage adds days before the courier scan begins. Ready-stock sunglasses ship faster.
Can I get my Lenskart order at a store?: Home delivery and store pickup are both offered at checkout for eligible items; after dispatch, switching modes isn’t supported.
My Lenskart tracking stopped after dispatch — what now?: Allow 24–48 hours between courier scans. If the estimated date passes, raise it via the order page or the store you ordered through.

Track every order in one place.

Zlash One reads your Lenskart confirmation and shipping emails automatically and builds a single live timeline per order — across every store you shop at. No more juggling apps to find one parcel.

See how Zlash One works →

Step-by-step

Open the Lenskart app or lenskart.com and sign in.

Go to My Orders from the account menu.

Select the order — prescription glasses show a lens-fitting stage before dispatch.

Track the dispatched parcel via the courier ID on the order page.

Prescription eyewear has a manufacturing stage ("lenses being fitted") before shipping — the tracking quiet period there is expected, not a delay.

What each status means

Ordered / Confirmed

Payment (or COD) accepted; the seller has the order but nothing has shipped yet.

Packed

The item is boxed and a courier AWB (airway bill number) has usually been generated.

Shipped / In transit

The parcel is moving between courier hubs. Multi-day gaps between scans are normal on long lanes.

Out for delivery

On a delivery vehicle in your area — most Indian couriers attempt between 9am and 9pm.

Delivered

Marked handed over. If you did not receive it, dispute the same day — false-delivery windows are short.

RTO / Returned to origin

Delivery failed (address, repeated attempts, refusal) and the parcel is heading back to the seller; prepaid orders get refunded after it reaches origin.

Frequently asked questions

Why is my Lenskart order still "processing"?

Prescription lenses are cut and fitted before dispatch — that manufacturing stage adds days before the courier scan begins. Ready-stock sunglasses ship faster.

Can I get my Lenskart order at a store?

Home delivery and store pickup are both offered at checkout for eligible items; after dispatch, switching modes isn’t supported.

My Lenskart tracking stopped after dispatch — what now?

Allow 24–48 hours between courier scans. If the estimated date passes, raise it via the order page or the store you ordered through.