Lenskart Return Policy
Return window
14 days
Refund time
10 business days
Country
India
Conditions
Products must be unused and damage-free with price/identification tags, invoice and original packaging intact; contact lenses must be unworn with sealed packaging. After the eligible window Lenskart offers exchange rather than refund; refunds can go to store credit, the payment source, or an exchange.
Category exceptions
- Sunglasses (non-powered)Powered sunglasses follow the 14-day window7 days
- Progressive / bifocal eyeglasses30-day no-questions-asked return or exchange30 days
- Contact lensesUnworn, sealed packaging only14 days
How to claim a return
- Open your order on the Lenskart app or website.
- Select the item, choose "Return" and pick a reason.
- Schedule a pickup or drop-off as offered.
- Refund credits to your original payment method within 10 business days of pickup.
Will Zlash track my refund?
Yes. Zlash One — our order intelligence dashboard — parses your purchase, return-pickup and refund-credit emails to give you a single, chronological timeline per order. No manual tracking needed.
See how Zlash One tracks refunds →