Tata CLiQ Return Policy
Return window
30 days
Refund time
7 business days
Country
India
Conditions
Items must be unused with original tags / packaging. Luxury and fine-jewellery damage claims must be raised within 3 days of delivery; innerwear, lingerie, socks, swimsuits, perfumes and personal-care are non-returnable.
Category exceptions
- ElectronicsWindow varies by item — check product detail page14 days
- Luxury (CLiQ Luxury)Damage / mismatch must be reported within 3 days of delivery; tamper-evident seal must be intact7 days
- Fine Jewellery7 days
- Innerwear / Lingerie / SwimwearNon-returnable for hygiene reasonsNon-returnable
- Perfume & Personal CareNon-returnableNon-returnable
How to claim a return
- Open your order on the Tata CLiQ app or website.
- Select the item, choose "Return" and pick a reason.
- Schedule a pickup or drop-off as offered.
- Refund credits to your original payment method within 7 business days of pickup.
Frequently asked questions
- What is Tata CLiQ’s return window?
- 30 days for fashion and most non-electronic items. Electronics are typically 14 days (it varies by product — check the detail page), and CLiQ Luxury allows 7 days with damage claims flagged within 3 days of delivery.
- How long do Tata CLiQ refunds take?
- About 4–7 business days after the returned item is received and passes checks, credited to the original payment method.
- Which Tata CLiQ items cannot be returned?
- Innerwear, lingerie, socks, swimsuits, perfumes and personal-care items are non-returnable. Fine jewellery has a tighter 7-day window.
- How do CLiQ Luxury returns work?
- Luxury items allow 7 days, damage or mismatch must be reported within 3 days of delivery, and the tamper-evident seal must be intact for the claim to be accepted.
Will Zlash track my refund?
Yes. Zlash One — our order intelligence dashboard — parses your purchase, return-pickup and refund-credit emails to give you a single, chronological timeline per order. No manual tracking needed.
See how Zlash One tracks refunds →