Swiggy Instamart Return Policy
Return window
None
Refund time
3 business days
Country
India
Conditions
Raise the issue under Help on the Swiggy app for the specific order. Refunds credit to the source payment method within 3 business days, or to the Swiggy Money wallet near-instantly.
Category exceptions
- Groceries & PerishablesNon-returnable; refund only on damage / wrong itemNon-returnable
- Personal CareNon-returnable for hygiene reasonsNon-returnable
What to do instead of a return
Swiggy Instamart has no standard return flow — eligible issues follow the process in the conditions above (report through Swiggy Instamart's app/support within the stated window, with photos where relevant). Always confirm against the official policy before raising a claim.
Will Zlash track my refund?
Yes. Zlash One — our order intelligence dashboard — parses your purchase, return-pickup and refund-credit emails to give you a single, chronological timeline per order. No manual tracking needed.
See how Zlash One tracks refunds →