Swiggy Instamart Return Policy
Return window
0 days
Refund time
3 business days
Country
India
Conditions
Raise the issue under Help on the Swiggy app for the specific order. Refunds credit to the source payment method within 3 business days, or to the Swiggy Money wallet near-instantly.
Category exceptions
- Groceries & PerishablesNon-returnable; refund only on damage / wrong itemNon-returnable
- Personal CareNon-returnable for hygiene reasonsNon-returnable
How to claim a return
- Open your order on the Swiggy Instamart app or website.
- Select the item, choose "Return" and pick a reason.
- Schedule a pickup or drop-off as offered.
- Refund credits to your original payment method within 3 business days of pickup.
Will Zlash track my refund?
Yes. Zlash One — our order intelligence dashboard — parses your purchase, return-pickup and refund-credit emails to give you a single, chronological timeline per order. No manual tracking needed.
See how Zlash One tracks refunds →