AJIO Return Policy
Return window
15 days
Refund time
7 business days
Country
India
Conditions
Items must be unused, unwashed and undamaged, returned with all original tags, packaging and accessories. Innerwear, swimwear and customised products are non-returnable.
Category exceptions
- Innerwear & SwimwearNon-returnable
- Beauty14 days
- Customised / PersonalisedNon-returnable
How to claim a return
- Open your order on the AJIO app or website.
- Select the item, choose "Return" and pick a reason.
- Schedule a pickup or drop-off as offered.
- Refund credits to your original payment method within 7 business days of pickup.
Frequently asked questions
- How many days do I have to return on AJIO?
- 15 days from delivery on most fashion items — unused, unwashed, with all tags and packaging intact. Innerwear, swimwear and customised items are non-returnable; beauty has a 14-day window.
- How fast is an AJIO refund?
- Refunds to the AJIO Wallet are near-instant once pickup completes; refunds to a bank account or card clear in about 7–10 business days.
- Why did AJIO reject my return?
- The usual causes: the item was worn or washed, tags were removed, it belongs to a non-returnable category (innerwear, swimwear, customised), or the 15-day window had lapsed.
- Does AJIO pick up returns from home?
- AJIO schedules a reverse pickup for eligible items in serviceable pincodes; where pickup is not serviceable, the app’s return flow will guide you through the alternative it offers.
Will Zlash track my refund?
Yes. Zlash One — our order intelligence dashboard — parses your purchase, return-pickup and refund-credit emails to give you a single, chronological timeline per order. No manual tracking needed.
See how Zlash One tracks refunds →