JioMart Return Policy
Return window
30 days
Refund time
10 business days
Country
India
Conditions
Items must be unused, in original packaging, with price-tag / bar-code intact and the original bill retained. The return tab is only visible during the item-specific return window — non-returnable items will not show it.
Category exceptions
- Fashion & Lifestyle30 days
- Mobiles & ElectronicsWindow may be shorter on select SKUs — check product page30 days
- Groceries & PerishablesRefund only on damage, expiry or wrong item — report within hoursNon-returnable
- Personal CareNon-returnable for hygiene reasonsNon-returnable
How to claim a return
- Open your order on the JioMart app or website.
- Select the item, choose "Return" and pick a reason.
- Schedule a pickup or drop-off as offered.
- Refund credits to your original payment method within 10 business days of pickup.
Will Zlash track my refund?
Yes. Zlash One — our order intelligence dashboard — parses your purchase, return-pickup and refund-credit emails to give you a single, chronological timeline per order. No manual tracking needed.
See how Zlash One tracks refunds →