Amazon India Return Policy
Return window
10 days
Refund time
5 business days
Country
India
Conditions
Item must be in original condition with all tags, accessories and packaging. Some categories (groceries, personalised goods, software downloads) are non-returnable.
Category exceptions
- Fashion & Apparel30 days
- Books10 days
- Mobiles & Tablets10 days
- Large AppliancesDemo + installation required first10 days
- GroceriesNon-returnable; refund only if damaged on deliveryNon-returnable
How to claim a return
- Open your order on the Amazon India app or website.
- Select the item, choose "Return" and pick a reason.
- Schedule a pickup or drop-off as offered.
- Refund credits to your original payment method within 5 business days of pickup.
Frequently asked questions
- What is Amazon India’s return window?
- 10 days on most electronics and 30 days on fashion, counted from delivery. Groceries, software downloads and personalised items are non-returnable, and large appliances need demo/installation before a claim.
- How long does an Amazon India refund take?
- Typically about 5 business days once the return is received or pickup completes. UPI and wallet refunds usually arrive first; card refunds can add a bank-settlement cycle.
- Are all Amazon India items returnable?
- No — returnability is per product. Check the product page: groceries, personalised goods and software downloads are non-returnable, and some categories are replacement-only.
- Does Amazon refund to the original payment method?
- Yes — refunds credit back to the payment method used at checkout by default; wallet and UPI credits arrive fastest.
Will Zlash track my refund?
Yes. Zlash One — our order intelligence dashboard — parses your purchase, return-pickup and refund-credit emails to give you a single, chronological timeline per order. No manual tracking needed.
See how Zlash One tracks refunds →