Pepperfry Return Policy
Return window
7 days
Refund time
14 business days
Country
India
Conditions
Returns require 2–3 photos of the issue and approval by the resolution team, sometimes via a technician visit; keep original packaging, manuals and accessories for pickup. Damage or missing parts must be flagged during delivery or assembly, and no refund is issued before the product is picked up.
Category exceptions
- Non-Furniture Deal of the Day productsNot eligible for returnsNon-returnable
- Battery-operated / electrical items dead on arrivalReplacement only, no refund7 days
How to claim a return
- Open your order on the Pepperfry app or website.
- Select the item, choose "Return" and pick a reason.
- Schedule a pickup or drop-off as offered.
- Refund credits to your original payment method within 14 business days of pickup.
Will Zlash track my refund?
Yes. Zlash One — our order intelligence dashboard — parses your purchase, return-pickup and refund-credit emails to give you a single, chronological timeline per order. No manual tracking needed.
See how Zlash One tracks refunds →