Samsung India Return Policy
Return window
2 days
Refund time
7 business days
Country
India
Conditions
For mobiles, tablets, wearables and laptops: do NOT activate (via SIM or Wi-Fi) or start using the product if any external damage / mismatch is found — once activated, the claim becomes ineligible. For consumer electronics and household appliances: open the packaging only in the presence of the Samsung installation engineer, who must visit within 3 days of delivery.
Category exceptions
- Mobiles, Tablets, Wearables, Laptops, AccessoriesDamage / mismatch must be reported without activating the device2 days
- Large Appliances & Consumer ElectronicsOpen only in presence of Samsung installation engineer3 days
How to claim a return
- Open your order on the Samsung India app or website.
- Select the item, choose "Return" and pick a reason.
- Schedule a pickup or drop-off as offered.
- Refund credits to your original payment method within 7 business days of pickup.
Will Zlash track my refund?
Yes. Zlash One — our order intelligence dashboard — parses your purchase, return-pickup and refund-credit emails to give you a single, chronological timeline per order. No manual tracking needed.
See how Zlash One tracks refunds →