Return policies of every major Indian retailer

Amazon India offers a 10-day return window on most electronics and a 30-day window on fashion items, with refunds typically credited within 5 business days.

Flipkart offers a 7-day return window on most electronics and 10 days on fashion (Lifestyle) items. Cancellation refunds clear in 5–7 business days; standard refunds begin once the seller receives the returned product.

Croma allows a return request to be raised up to 15 days after delivery on most consumer electronics; refunds clear within 5–7 working days of pickup, depending on the original payment method.

Reliance Digital accepts return requests within 5 days of delivery for items with physical damage, missing parts or wrong product; visible damage must be reported within 24 hours. Refunds typically reflect in the source account within 7 days.

Tata CLiQ offers a 30-day return window on fashion and non-electronic items; electronics and luxury have tighter rules. Refunds typically take 4–7 business days to process once the return is received.

Myntra offers a 30-day return window on most fashion items with refunds clearing within 7 business days of pickup.

AJIO offers a 15-day return window on most fashion items. Refunds to the AJIO Wallet are near-instant; refunds to a bank card / account clear within 7–10 business days of pickup.

Nykaa offers a 15-day return window on most beauty and personal-care products with refunds processed within 7 business days.

JioMart offers up to a 30-day return window on most non-grocery items; perishables and personal-care goods are non-returnable. Refunds reflect in the source account in 3–15 working days depending on the payment method.

BigBasket does not accept returns; instead, refunds are issued on damaged, expired or wrong items reported within 24 hours of delivery.

Blinkit does not offer returns on most items; refunds are issued for damaged, expired or wrong items reported in-app within hours of delivery. A 10-minute return-and-exchange flow is available for select non-grocery categories in serviceable areas.

Zepto does not offer returns on grocery and most quick-commerce items; refunds are issued on damaged, expired or wrong items reported in-app within hours of delivery. A 10-minute Instant Return / Exchange service has rolled out across electronics, apparel, toys, sports and kitchenware, with category-specific 3- and 7-day windows.

Swiggy Instamart does not accept returns on grocery and quick-commerce orders; refunds are issued on damaged, missing or wrong items reported via the Swiggy app within hours of delivery.

BB Now (BigBasket's quick-commerce arm) does not accept returns at the time of delivery; damage, expiry or wrong-item issues must be reported within 3 days via Customer Support for a full refund.

Apple Store India does not allow refunds or exchanges on purchases — the policy is sale-final. Customers who suspect a defective product must contact Apple Store Customer Service on 000800 040 1966 for repair or replacement under the 1-year limited warranty.

Samsung Shop India allows damage or mismatch claims within 2 days of delivery for mobiles, tablets, wearables, laptops and accessories. For consumer appliances, the package must be opened only in the presence of the Samsung installation engineer to qualify for a replacement.

Tata 1mg accepts returns within 7 days of delivery when items are wrong, damaged in transit, expired or near-expiry (under 3 months left); claims are verified within 72 business hours, refunds typically complete in 5–7 business days after verification, and the policy allows up to 30 days end-to-end.

PharmEasy uses product-specific return windows: 0–7 days from delivery for medicines and 0–10 days for healthcare products, shown on each product page. After pickup and seller verification (48 hours in metro cities, 8–10 business days elsewhere), refunds land in roughly 1–10 business days depending on payment method.

Netmeds requires customers to report incomplete, expired, damaged or incorrect orders (or doctor prescription changes) within 7 days of receipt. Card and net-banking refunds take 7–10 working days while wallet credits arrive within 24 hours.

Most items on Meesho are returnable or exchangeable within 7 days of delivery, with the exact window and return type shown on each product page. Refunds reach bank accounts or UPI in 3–7 business days, Meesho Balance in up to 2 business days, and eligible COD returns can trigger an instant refund within 4 hours of pickup.

Bewakoof accepts returns on most products within 15 days of delivery, with pickup arranged in 2–3 days of the request. Refunds are initiated within 48 hours of a successful pickup and quality check, then take from a few minutes (wallet) to 7–10 working days depending on method.

The Souled Store allows returns and size exchanges within 30 days of delivery via reverse pickup, self-ship or its offline stores. Refunds credited as TSS Money typically reflect within 24–48 hours of pickup; non-members pay ₹20 per product to receive a refund.

H&M India gives you 15 days from receiving an online order to register a return, and return shipping is free. Refunds go back to the original payment method within 30 days of H&M receiving the items, excluding the original delivery fee.

Zara India accepts returns within 30 days of the shipping date for online orders (30 days from purchase in-store). In-store returns are free, home-collection returns cost ₹100 deducted from the refund, and the money arrives within a maximum of 14 days once processed.

Purplle only takes returns when something is wrong with the product received; requests must be raised within 15 days of delivery, and change-of-mind returns are not covered. Refunds are processed within a maximum of 7 days of the returned goods reaching Purplle.

SUGAR Cosmetics takes return requests by email within 14 days of receiving an order, after which a reverse pickup is arranged. Once the product reaches SUGAR, prepaid refunds go back to the source account in 3–5 working days; COD refunds pay out by bank transfer or cheque on the same timeline.

Mamaearth accepts return or replacement requests within 7 days of delivery only for wrong or expired products, while damaged or missing items must be flagged within 2 days. Prepaid refunds return to the source account within 7 business days; the full cycle runs about 2 weeks after pickup.

Vijay Sales accepts no returns or refunds once delivery is accepted — inspect the product and accessories at the doorstep and raise discrepancies before taking delivery. Where a refund is due (e.g. cancellations), it completes within 10–15 working days of the request.

Snapdeal's 7 Days Easy Returns policy lets you return or replace most items within 7 days of delivery. After the item reaches back, a quality check runs within 2 days and the refund is initiated — banks take up to 7–10 business days to credit prepaid payments; COD refunds go out via NEFT within about 2 hours of initiation.

Pepperfry accepts return requests within 7 days of delivery, but only for items that are defective, dead on arrival, or different from what was shown. Refunds release only after pickup and reach the original payment mode within 14 days — or the Pepperfry Wallet within 24 hours.

Decathlon India gives a 30-day return window on apparel and standard accessories in unused, resalable condition. Refunds are initiated within 48 hours of the returned item being accepted and reach cards, netbanking, UPI or EMI accounts in 7–10 working days.

Shoppers Stop online orders carry a 14-day easy returns and exchange window from delivery. After the item reaches the warehouse and passes verification (about 7–10 working days), card refunds take 7–10 working days and COD refunds 2–3 working days.

FirstCry allows returns on most products within 7 days of delivery, with shorter windows for birthday products (2 days) and furniture (48 hours, damage/defect only). Refunds to the original payment mode credit within 10 working days after quality checks.

Lenskart India allows returns or exchanges within 14 days of delivery or store pickup for eyeglasses, powered sunglasses and unworn contact lenses; non-powered sunglasses get 7 days and progressive/bifocal glasses 30. Refund timing varies by method — store credit is instant, UPI within about a day, cards up to 10 days.

boAt runs a replacement-only policy on its own store: no returns for refund, but a defective or non-functional unit can be replaced within 7 days of delivery. Physical damage must be reported within 24 hours of receipt; where a refund does apply, it processes within 30 days of boAt receiving the package.