Purplle Return Policy
Return window
15 days
Refund time
7 business days
Country
India
Conditions
Returns are issue-based only (damaged, incorrect or faulty items); transit damage should be reported the day the order arrives, and returns due to allergic reactions are not accepted. Cancelled prepaid orders reflect the refund in 7–10 days.
How to claim a return
- Open your order on the Purplle app or website.
- Select the item, choose "Return" and pick a reason.
- Schedule a pickup or drop-off as offered.
- Refund credits to your original payment method within 7 business days of pickup.
Will Zlash track my refund?
Yes. Zlash One — our order intelligence dashboard — parses your purchase, return-pickup and refund-credit emails to give you a single, chronological timeline per order. No manual tracking needed.
See how Zlash One tracks refunds →