PharmEasy Return Policy
Return window
7 days
Refund time
7 business days
Country
India
Conditions
Items must be unopened, untampered and in original packaging with labels, accessories, freebies and barcodes intact; products marked non-returnable or past their window are refused. Personal care, baby care, nutrition, healthcare devices and sexual wellness items are returnable only if defective, deficient, spurious or misdescribed. Orders can be cancelled until marked Out for Delivery.
Category exceptions
- Healthcare products (non-medicine)Product-specific return/replacement window of 0–10 days from delivery10 days
- Personal care, baby care, nutrition & healthcare devicesReturnable only if defective, deficient, spurious, misdescribed or delivered lateNon-returnable
How to claim a return
- Open your order on the PharmEasy app or website.
- Select the item, choose "Return" and pick a reason.
- Schedule a pickup or drop-off as offered.
- Refund credits to your original payment method within 7 business days of pickup.
Will Zlash track my refund?
Yes. Zlash One — our order intelligence dashboard — parses your purchase, return-pickup and refund-credit emails to give you a single, chronological timeline per order. No manual tracking needed.
See how Zlash One tracks refunds →