Croma Return Policy

Return window

15 days

Refund time

7 business days

Country

India

Conditions

The product must be unused, in its original packaging, with all bundled accessories and the original invoice. For large appliances, the package must be opened by Croma's delivery associate or authorised installer — opening it yourself voids the return claim.

Category exceptions

Mobiles & Tablets
Defect certification from the brand service centre required
15 days
Large Appliances
Resolution via Croma technician visit; sealed packaging until installation
15 days
Personal Grooming
Non-returnable for hygiene reasons
Non-returnable

How to claim a return

Open your order on the Croma app or website.
Select the item, choose "Return" and pick a reason.
Schedule a pickup or drop-off as offered.
Refund credits to your original payment method within 7 business days of pickup.

Frequently asked questions

How many days do I have to return a product to Croma?: You can raise a return request up to 15 days after delivery on most consumer electronics bought on croma.com. The product must be unused, in original packaging, with all accessories and the invoice. For large appliances, keep the box sealed until Croma’s delivery associate or authorised installer opens it.
How long does a Croma refund take?: About 5–7 working days after pickup, credited to the original payment method. UPI and wallet credits usually land at the faster end; card refunds can add one more bank-settlement cycle.
Do mobiles bought from Croma have a different return rule?: Mobiles and tablets share the 15-day window but need a defect certification from the brand’s service centre before the return is approved — Croma does not take change-of-mind returns on them.
Why was my Croma return rejected?: The common reasons: the product was used or activated, packaging or accessories are missing, the 15-day window lapsed, or a large appliance’s box was opened without Croma’s installer present — which voids the claim.

Will Zlash track my refund?

Yes. Zlash One — our order intelligence dashboard — parses your purchase, return-pickup and refund-credit emails to give you a single, chronological timeline per order. No manual tracking needed.

See how Zlash One tracks refunds →

Frequently asked questions

How many days do I have to return a product to Croma?

You can raise a return request up to 15 days after delivery on most consumer electronics bought on croma.com. The product must be unused, in original packaging, with all accessories and the invoice. For large appliances, keep the box sealed until Croma’s delivery associate or authorised installer opens it.

How long does a Croma refund take?

About 5–7 working days after pickup, credited to the original payment method. UPI and wallet credits usually land at the faster end; card refunds can add one more bank-settlement cycle.

Do mobiles bought from Croma have a different return rule?

Mobiles and tablets share the 15-day window but need a defect certification from the brand’s service centre before the return is approved — Croma does not take change-of-mind returns on them.

Why was my Croma return rejected?

The common reasons: the product was used or activated, packaging or accessories are missing, the 15-day window lapsed, or a large appliance’s box was opened without Croma’s installer present — which voids the claim.