BigBasket Return Policy
Return window
0 days
Refund time
5 business days
Country
India
Conditions
Report issues at delivery time or within 24 hours. Refund is credited to the original payment method or the BigBasket wallet within 5 business days.
How to claim a return
- Open your order on the BigBasket app or website.
- Select the item, choose "Return" and pick a reason.
- Schedule a pickup or drop-off as offered.
- Refund credits to your original payment method within 5 business days of pickup.
Will Zlash track my refund?
Yes. Zlash One — our order intelligence dashboard — parses your purchase, return-pickup and refund-credit emails to give you a single, chronological timeline per order. No manual tracking needed.
See how Zlash One tracks refunds →