BigBasket Return Policy
Return window
None
Refund time
5 business days
Country
India
Conditions
Report issues at delivery time or within 24 hours. Refund is credited to the original payment method or the BigBasket wallet within 5 business days.
What to do instead of a return
BigBasket has no standard return flow — eligible issues follow the process in the conditions above (report through BigBasket's app/support within the stated window, with photos where relevant). Always confirm against the official policy before raising a claim.
Frequently asked questions
- Does BigBasket accept returns?
- No — BigBasket does not take returns. It issues refunds for damaged, expired or wrong items reported within 24 hours of delivery, either at the door or through the app.
- How do I report a damaged or missing BigBasket item?
- Open the order in the app, select the affected item and raise an issue within 24 hours of delivery. Adding photos speeds up approval; approved claims are refunded without a re-pickup in most cases.
- How long does a BigBasket refund take?
- Around 5 business days to the original payment method. BigBasket wallet credits are faster; card refunds can add a bank-settlement day or two on top.
- What if I miss the 24-hour reporting window?
- Claims raised after 24 hours are generally not eligible under the published policy. Contact support anyway for expiry or food-safety issues, but approval is discretionary.
Will Zlash track my refund?
Yes. Zlash One — our order intelligence dashboard — parses your purchase, return-pickup and refund-credit emails to give you a single, chronological timeline per order. No manual tracking needed.
See how Zlash One tracks refunds →