BB Now (BigBasket Now) Return Policy
Return window
None
Refund time
3 business days
Country
India
Conditions
Unlike regular BigBasket orders, BB Now does not allow at-delivery returns. Raise damage / wrong-item claims within 3 days of receipt. Refunds credit to the bbWallet by default (near-instant), or to the source payment method within 3 business days.
Category exceptions
- Groceries & PerishablesNon-returnable; refund only on damage / expiry / wrong item — report within 3 daysNon-returnable
What to do instead of a return
BB Now (BigBasket Now) has no standard return flow — eligible issues follow the process in the conditions above (report through BB Now (BigBasket Now)'s app/support within the stated window, with photos where relevant). Always confirm against the official policy before raising a claim.
Will Zlash track my refund?
Yes. Zlash One — our order intelligence dashboard — parses your purchase, return-pickup and refund-credit emails to give you a single, chronological timeline per order. No manual tracking needed.
See how Zlash One tracks refunds →