FirstCry Return Policy
Return window
7 days
Refund time
10 business days
Country
India
Conditions
Products must be unused, unwashed and untorn with original tags intact, returned in original brand packaging; shipping and convenience fees are non-refundable. Clothes and footwear follow the window shown on their product page; reverse pickup takes about 4–5 business days where available.
Category exceptions
- Birthday products2-day return window from delivery2 days
- FurnitureDamage/defects only, reported within 48 hours of delivery2 days
- Select brands (e.g. Graco, Xbox, Sony PlayStation)No return/replacement acceptedNon-returnable
How to claim a return
- Open your order on the FirstCry app or website.
- Select the item, choose "Return" and pick a reason.
- Schedule a pickup or drop-off as offered.
- Refund credits to your original payment method within 10 business days of pickup.
Will Zlash track my refund?
Yes. Zlash One — our order intelligence dashboard — parses your purchase, return-pickup and refund-credit emails to give you a single, chronological timeline per order. No manual tracking needed.
See how Zlash One tracks refunds →