Nykaa Return Policy
Return window
15 days
Refund time
7 business days
Country
India
Conditions
Products must be unopened with the security seal intact. Hygiene-sensitive items are non-returnable once the seal is broken.
Category exceptions
- Fragrance & Skincare15 days
- Personal HygieneNon-returnable once openedNon-returnable
How to claim a return
- Open your order on the Nykaa app or website.
- Select the item, choose "Return" and pick a reason.
- Schedule a pickup or drop-off as offered.
- Refund credits to your original payment method within 7 business days of pickup.
Will Zlash track my refund?
Yes. Zlash One — our order intelligence dashboard — parses your purchase, return-pickup and refund-credit emails to give you a single, chronological timeline per order. No manual tracking needed.
See how Zlash One tracks refunds →