How to track your Zepto order

Step-by-step

Open the Zepto app after placing the order.
The live tracking screen shows picking, packing and rider assignment in real time.
Follow the rider on the map; the ETA updates as they move.
Use Help on the order for missing, damaged or delayed cases.

What each status means

Ordered / Confirmed
Payment (or COD) accepted; the seller has the order but nothing has shipped yet.
Packed
The item is boxed and a courier AWB (airway bill number) has usually been generated.
Shipped / In transit
The parcel is moving between courier hubs. Multi-day gaps between scans are normal on long lanes.
Out for delivery
On a delivery vehicle in your area — most Indian couriers attempt between 9am and 9pm.
Delivered
Marked handed over. If you did not receive it, dispute the same day — false-delivery windows are short.
RTO / Returned to origin
Delivery failed (address, repeated attempts, refusal) and the parcel is heading back to the seller; prepaid orders get refunded after it reaches origin.

Who delivers Zepto orders

Shipments commonly move via Zepto rider network (own fleet). The courier named on your order page is authoritative — partners vary by pincode, seller and product size.

Frequently asked questions

Why is my Zepto order stuck on "packing"?: The dark store is working through a queue — packing normally takes minutes, and surges push the ETA up-front rather than mid-way. The screen refreshes the promise as the queue clears.
Does Zepto have an AWB or courier tracking number?: No — deliveries are by Zepto’s own riders from a nearby dark store, tracked live on the in-app map instead of hub scans.
What happens if my Zepto rider can’t find my address?: The rider calls the number on the order; keep it reachable. Failed hand-offs are cancelled and refunded per the app’s flow rather than re-attempted next day.

Track every order in one place.

Zlash One reads your Zepto confirmation and shipping emails automatically and builds a single live timeline per order — across every store you shop at. No more juggling apps to find one parcel.

See how Zlash One works →

What each status means

Ordered / Confirmed

Payment (or COD) accepted; the seller has the order but nothing has shipped yet.

Packed

The item is boxed and a courier AWB (airway bill number) has usually been generated.

Shipped / In transit

The parcel is moving between courier hubs. Multi-day gaps between scans are normal on long lanes.

Out for delivery

On a delivery vehicle in your area — most Indian couriers attempt between 9am and 9pm.

Delivered

Marked handed over. If you did not receive it, dispute the same day — false-delivery windows are short.

RTO / Returned to origin

Delivery failed (address, repeated attempts, refusal) and the parcel is heading back to the seller; prepaid orders get refunded after it reaches origin.

Frequently asked questions

Why is my Zepto order stuck on "packing"?

The dark store is working through a queue — packing normally takes minutes, and surges push the ETA up-front rather than mid-way. The screen refreshes the promise as the queue clears.

Does Zepto have an AWB or courier tracking number?

No — deliveries are by Zepto’s own riders from a nearby dark store, tracked live on the in-app map instead of hub scans.

What happens if my Zepto rider can’t find my address?

The rider calls the number on the order; keep it reachable. Failed hand-offs are cancelled and refunded per the app’s flow rather than re-attempted next day.