How to track your FirstCry order
Step-by-step
- Open the FirstCry app or firstcry.com and sign in.
- Go to My Account → My Orders.
- Select the order for shipment status and courier details.
- Multi-item orders often ship in parts — each parcel tracks separately.
What each status means
- Ordered / ConfirmedPayment (or COD) accepted; the seller has the order but nothing has shipped yet.
- PackedThe item is boxed and a courier AWB (airway bill number) has usually been generated.
- Shipped / In transitThe parcel is moving between courier hubs. Multi-day gaps between scans are normal on long lanes.
- Out for deliveryOn a delivery vehicle in your area — most Indian couriers attempt between 9am and 9pm.
- DeliveredMarked handed over. If you did not receive it, dispute the same day — false-delivery windows are short.
- RTO / Returned to originDelivery failed (address, repeated attempts, refusal) and the parcel is heading back to the seller; prepaid orders get refunded after it reaches origin.
Who delivers FirstCry orders
Shipments commonly move via XpressBees, Delhivery, Ecom Express. The courier named on your order page is authoritative — partners vary by pincode, seller and product size.
Frequently asked questions
- Why did my FirstCry order arrive in multiple parcels?
- Items ship from different warehouses (diapers/FMCG vs. toys/apparel), each with its own tracking under the same order.
- How fast is FirstCry delivery?
- Metros typically see a few days after dispatch; the order page’s per-item estimated dates are the reference since parcels can split.
- What if a FirstCry parcel is delayed past its date?
- Raise it from the order page — support chases the courier on the AWB. Time-sensitive items (formula, diapers) are worth escalating early.
Track every order in one place.
Zlash One reads your FirstCry confirmation and shipping emails automatically and builds a single live timeline per order — across every store you shop at. No more juggling apps to find one parcel.
See how Zlash One works →