How to track your BigBasket order

Step-by-step

Open the BigBasket app or bigbasket.com and sign in.
Go to My Orders in the account section.
Select the order — slotted deliveries show the delivery window; express orders show live rider status.
On delivery day, the app surfaces the rider’s progress and any slot delays.

BigBasket is slot-based: tracking is about your delivery window, not courier hubs. Slot changes are pushed in-app rather than via courier scans.

What each status means

Ordered / Confirmed
Payment (or COD) accepted; the seller has the order but nothing has shipped yet.
Packed
The item is boxed and a courier AWB (airway bill number) has usually been generated.
Shipped / In transit
The parcel is moving between courier hubs. Multi-day gaps between scans are normal on long lanes.
Out for delivery
On a delivery vehicle in your area — most Indian couriers attempt between 9am and 9pm.
Delivered
Marked handed over. If you did not receive it, dispute the same day — false-delivery windows are short.
RTO / Returned to origin
Delivery failed (address, repeated attempts, refusal) and the parcel is heading back to the seller; prepaid orders get refunded after it reaches origin.

Who delivers BigBasket orders

Shipments commonly move via BigBasket’s own delivery fleet. The courier named on your order page is authoritative — partners vary by pincode, seller and product size.

Frequently asked questions

Can I change my BigBasket delivery slot after ordering?: Slots can be changed from the order screen while the order hasn’t been dispatched for delivery — availability depends on your area’s capacity.
Why is my BigBasket order delayed beyond the slot?: High demand or rider shortfalls can push a slot; the app updates the window and support can confirm. Missing items from a delivered order are refund cases, not tracking cases — report within 24 hours.
Does BigBasket deliver via third-party couriers?: No — grocery orders ride BigBasket’s own fleet, which is why there’s no AWB number to track on courier sites.

Track every order in one place.

Zlash One reads your BigBasket confirmation and shipping emails automatically and builds a single live timeline per order — across every store you shop at. No more juggling apps to find one parcel.

See how Zlash One works →

Step-by-step

Open the BigBasket app or bigbasket.com and sign in.

Go to My Orders in the account section.

Select the order — slotted deliveries show the delivery window; express orders show live rider status.

On delivery day, the app surfaces the rider’s progress and any slot delays.

BigBasket is slot-based: tracking is about your delivery window, not courier hubs. Slot changes are pushed in-app rather than via courier scans.

What each status means

Ordered / Confirmed

Payment (or COD) accepted; the seller has the order but nothing has shipped yet.

Packed

The item is boxed and a courier AWB (airway bill number) has usually been generated.

Shipped / In transit

The parcel is moving between courier hubs. Multi-day gaps between scans are normal on long lanes.

Out for delivery

On a delivery vehicle in your area — most Indian couriers attempt between 9am and 9pm.

Delivered

Marked handed over. If you did not receive it, dispute the same day — false-delivery windows are short.

RTO / Returned to origin

Delivery failed (address, repeated attempts, refusal) and the parcel is heading back to the seller; prepaid orders get refunded after it reaches origin.

Frequently asked questions

Can I change my BigBasket delivery slot after ordering?

Slots can be changed from the order screen while the order hasn’t been dispatched for delivery — availability depends on your area’s capacity.

Why is my BigBasket order delayed beyond the slot?

High demand or rider shortfalls can push a slot; the app updates the window and support can confirm. Missing items from a delivered order are refund cases, not tracking cases — report within 24 hours.

Does BigBasket deliver via third-party couriers?

No — grocery orders ride BigBasket’s own fleet, which is why there’s no AWB number to track on courier sites.