How to track your AJIO order

Step-by-step

Open the AJIO app or ajio.com and sign in.
Go to My Account → My Orders.
Select the order to see its current status and courier details.
Use the tracking ID on the courier’s site if you want raw scan data.

What each status means

Ordered / Confirmed
Payment (or COD) accepted; the seller has the order but nothing has shipped yet.
Packed
The item is boxed and a courier AWB (airway bill number) has usually been generated.
Shipped / In transit
The parcel is moving between courier hubs. Multi-day gaps between scans are normal on long lanes.
Out for delivery
On a delivery vehicle in your area — most Indian couriers attempt between 9am and 9pm.
Delivered
Marked handed over. If you did not receive it, dispute the same day — false-delivery windows are short.
RTO / Returned to origin
Delivery failed (address, repeated attempts, refusal) and the parcel is heading back to the seller; prepaid orders get refunded after it reaches origin.

Who delivers AJIO orders

Shipments commonly move via Delhivery, XpressBees, Shadowfax, Ecom Express. The courier named on your order page is authoritative — partners vary by pincode, seller and product size.

Frequently asked questions

How long does AJIO take to ship an order?: Dispatch typically happens within a couple of days of ordering, then transit time depends on your lane. The order page’s estimated date is refreshed as courier scans arrive.
Why is my AJIO tracking not updating?: Third-party couriers sometimes scan parcels only at major hubs, so quiet stretches of 24–48 hours are normal. If the estimated date passes with no movement, raise it via AJIO customer care from the order page.
Can I change my delivery address after an AJIO order ships?: Once shipped, address edits are generally not possible — refuse delivery or let it RTO, then reorder with the right address.

Track every order in one place.

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What each status means

Ordered / Confirmed

Payment (or COD) accepted; the seller has the order but nothing has shipped yet.

Packed

The item is boxed and a courier AWB (airway bill number) has usually been generated.

Shipped / In transit

The parcel is moving between courier hubs. Multi-day gaps between scans are normal on long lanes.

Out for delivery

On a delivery vehicle in your area — most Indian couriers attempt between 9am and 9pm.

Delivered

Marked handed over. If you did not receive it, dispute the same day — false-delivery windows are short.

RTO / Returned to origin

Delivery failed (address, repeated attempts, refusal) and the parcel is heading back to the seller; prepaid orders get refunded after it reaches origin.

Frequently asked questions

How long does AJIO take to ship an order?

Dispatch typically happens within a couple of days of ordering, then transit time depends on your lane. The order page’s estimated date is refreshed as courier scans arrive.

Why is my AJIO tracking not updating?

Third-party couriers sometimes scan parcels only at major hubs, so quiet stretches of 24–48 hours are normal. If the estimated date passes with no movement, raise it via AJIO customer care from the order page.

Can I change my delivery address after an AJIO order ships?

Once shipped, address edits are generally not possible — refuse delivery or let it RTO, then reorder with the right address.